I am blind

If you are blind, we would highly recommend navigating our website using a screen reader for full accessibility and easier navigation. Test

If you do not have a screen reader, you can still navigate our website using our Browsealoud tool, which can read the contents of the webpage out to you. However, a friend/family/member of staff will need to help activate the option for you first.

On the Browsealoud toolbar, you have two options:

  • Click on the “play selection” option to have the current page read out to you (Image)
  • Click on the “MP3 maker” option to download an audio version of the page so you can take it away with you on an external storage device or download it to your computer to listen to it later. (Image)

Browsealoud toolbar

I am partially sighted

If you are partially sighted, you can activate the “Hover to speak mode” from the Browsealoud toolbar. This will read out the content you place your mouse on. You can also combine this with the “Text magnifier” option to make it even easier to access the content on our website.

To improve accessibility to our content even further, you can apply a screen mask by selecting the “Screen mask” option to help your focus and increase the contrast of highlighted content from within the “settings” option on the Browsealoud toolbar.

The Browsealoud toolbar is located usually at the top right of the website but it can be dragged to a different location to ensure full content visibility.

Browsealoud toolbar

I am Deaf or Hard of Hearing

SignVideo Web Access


Sign Video Interpreting service (BSL)

Sign Video Interpreting service (BSL)

Deaf or Hard of Hearing people who use British Sign Language (BSL) can contact Camden Council using our SignVideo Web Access, an online sign language interpreting service. The service is available between 9am to 5pm Mondays to Fridays and will require a webcam.

If this is your first time, you may need to download a live plug-in. Please follow the instructions once you have loaded the SignVideo Web Access page. The live plug-in enables good video quality and ensures security.

For troubleshooting and technical guidance, please contact help@signvideo.co.uk or call 020 8463 1120.



Alternatively, you can contact us through TexMee – this is like texting/SMS.

You can use this service in two ways, via the website or a mobile app.

To use it on your mobile, you will be required to download the TextMee app from the relative app store for your mobile’s operating system.

The service is accessible between Mondays to Fridays, 8am to 6pm except for bank holidays.

If you need to report an emergency repair for example, please use the this service.

Browsealoud accessibility toolbar

Browsealoud can improve accessibility to our website content in multiple ways. You can choose to watch, hear or read (with captions switched on), the information in the following video to learn more on how it may be able to help you.

Translate this website into different languages

Browsealoud allows you to translate this website into 99 different languages. Click on the Browsealoud heading on the top left corner of our website, then click on the globe icon on the grey toolbar. You can then select the language you want from the drop down menu. 

Note: You may need to clear your browser cache for this function to work properly.




The Browsealoud option is located at the top left of the website next to the accessibility option. Once the toolbar is displayed, it can be dragged to any location to ensure full content visibility